Primary.Health
Efficient case management
In ~2 months, we streamlined the complete case management experience and created a solution to scale across client types. I led the redesign and worked closely with a PM, provider stakeholders, and engineers. Using insights from user research, I advocated and succeeded in scoping in additional features that significantly improved user needs and pain points.
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Primary.Health
Modern grant management
In ~3 months, we took our client's grant management from a complex web of spreadsheets, time-consuming and anxiety-inducing manual data entry and communication processes, to an efficient, modern, and gloriously simple platform. I designed the end-to-end experience, and managed the project through launch, working closely with stakeholders and dev team of 3.
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Marvin
Compassionate telehealth
Collaborating with a small team, I led 5 user interviews to build understanding of patient needs, behaviors and pain points. I used that data to inform improvements across their user journey, offering a more positive, informational, and intuitive experience, with small, intentional moments of delight.
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